Frequently Asked Questions   Simply click on the relevant topic below: 1. What is Hang Seng Personal e-Banking? 2. How to register for Hang Seng Personal e-Banking? 3. Using Hang Seng Personal e-Banking Services Accounts Transfers a. Within Hang Seng Bank (China) Accounts b. To Other Local Bank Accounts c. Overseas Remittance - FCY/CNY d. To My HK Hang Seng RMB Account e. Scheduled Transfer Enquiry and Amendment f. Transfer Template g.Transfer History Enquiry Foreign Currency Sale And Purchase Foreign Currency Exchange Open Foreign Currency Account Time Deposits a. Open New Time Deposit b. Set-Up / Change Maturity Instruction Investment Funds QDII Overseas Funds Investment a. Risk Profiling Assessment Update b. Subscribe Capital Protected Investment Product c. Enquire Subscription Records And Cancel Order Call Deposits a. Open New Call Deposit b. Set Up Withdrawal Notification Rates Enquiry e-Statement / e-Advice a. View e-Statement b. Read Messages / e-Advice c. Request e-Statement / e-Advice Customer Services a. Update Personal Information b. Send Messages c. Change Password d. Add/Delete Account under Personal e-Banking e. Stop Cheque f. Order Cheque Book g. Request Interim Statement h. Reactivate Dormant Accounts Security Device 4. Internet Access 5. Privacy and Security

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